I had a very bad experience with eBay recently. Really, really bad experience. They are so far from customer “delight” that can’t see it in the rearview mirror or the dashboard mirror. I can’t believe the poor customer service that...
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Mark Zuckerberg came willingly to Capitol Hill to testify before the Senate and Congressional members. There is always a short term and long term evaluation of any speech or presentation. Short term observable, measurable evidence of a home run is...
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We all know that the visual is an important component in protecting our value. One of our challenges is how each generation communicates through their visual: a leather briefcase versus a backpack, Steve Jobs black turtleneck versus a corporate tie....
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If you are like me, at first glance you didn’t even know what FOMO meant. It sounded a little like FEMA to me. Talking with my new BFF’’s, I asked them why they had gathered from Canada and San Francisco...
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Perhaps my claim to fame will be that I was at Beachwood Place the day of the recent lockdown. I am a news junkie. I like to see and hear the same event analyzed over and over again from different...
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When I talk about the lessons we can learn from the Oscars, my comments sometimes are met with a glassy eyed stare as if to say “the Oscars have nothing to do with me”. I continue to say, for anyone...
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Raindrops Keep Fallin’ On My Head was the stand out song from Butch Cassidy and the Sundance Kid in 1969. B. J. Thomas famously sang the lyrics while in the movie version Paul Newman performed bicycle stunts. Raindrops reached number...
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Roger Federer has won 20 Grand Slam titles; the most any male has ever won in tennis history. At 36, his career spans fifteen years and 97 titles. He has been ranked #1 in the world for over 300 weeks....
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I was never a big Belichick fan. Big Brady fan, yes. Belichick, no. I am more of a Kraft fan than a Belichick fan. I admire Belichick’s coaching abilities but was never a huge fan of his communication style, or...
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The guests. Not just the guests of the president, the guests of Congress and the Senate. You will see accomplished professionals from ___hole countries, the mayor of San Juan Puerto Rico, Bill Nye the Science Guy and parents of children...
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