You and FOMO
If you are like me, at first glance you didn’t even know what FOMO meant. It sounded a little like FEMA to me. Talking with my new BFF’’s, I asked them why they had gathered from Canada and San Francisco...
Read More 
My Recent Brush with Death: Shopping Can Be Hazardous to Your Health
Perhaps my claim to fame will be that I was at Beachwood Place the day of the recent lockdown. I am a news junkie. I like to see and hear the same event analyzed over and over again from different...
Read More
#Oscars or as SNL called them: The Grabbies
When I talk about the lessons we can learn from the Oscars, my comments sometimes are met with a glassy eyed stare as if to say “the Oscars have nothing to do with me”. I continue to say, for anyone...
Read More
Raindrops Keep Fallin’ On My Head . . . I Mean Suit
Raindrops Keep Fallin’ On My Head was the stand out song from Butch Cassidy and the Sundance Kid in 1969. B. J. Thomas famously sang the lyrics while in the movie version Paul Newman performed bicycle stunts. Raindrops reached number...
Read More
Roger Federer and Josh Cribbs: Making the Ordinary Extraordinary
Roger Federer has won 20 Grand Slam titles; the most any male has ever won in tennis history. At 36, his career spans fifteen years and 97 titles. He has been ranked #1 in the world for over 300 weeks....
Read More
What’s a Pig Have to Do With It? A lot.
I’m not sure if there are lessons here, but it sure is a funny story! As some of you know I have many “pet” charities that are animals: rabbits, donkeys of the Death Valley, retired greyhounds, whales, lions, retired elephants...
Read More
Never Say Never: My Thoughts on Bill Belichick
I was never a big Belichick fan. Big Brady fan, yes. Belichick, no. I am more of a Kraft fan than a Belichick fan. I admire Belichick’s coaching abilities but was never a huge fan of his communication style, or...
Read More
7 Things to Look and Listen for in SOTU
The guests. Not just the guests of the president, the guests of Congress and the Senate. You will see accomplished professionals from ___hole countries, the mayor of San Juan Puerto Rico, Bill Nye the Science Guy and parents of children...
Read More
Out of the Mouth of Babes: Run Laps
Everyone has weighed in on the question, “what is wrong with the CAVS?” From national sports radio Golic and Wingo to local talking heads to CAVS players, what is wrong with the CAVS is like a daily game show. Except...
Read More
A Tale of Two Experiences: Customer Delight and Customer Frustration
Customer service is a dinosaur. “Serving” someone or a constituency just isn’t enough. You have to delight your customer, client, prospect, patient or guest. Even my veterinarian has chocolate to suck on while paying your bill. Your choices are to...
Read More
