Customer Delight Versus Customer Fright

Neiman Marcus has often been referred to as NEEDLESS MARKUP. My recent experience gives them four thumbs up in Customer Delight. I find no better prices than the 50% off with extra 25%-33% off in their Flash Sales. Of course...
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My Mom Was a Force of Nature

My mom was a FORCE OF NATURE. There are hurricanes, lunar eclipse, volcano eruptions, and my mom. All of these you only have to experience once to remember. With her chandelier earrings and eight necklaces at once, she would move...
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Israeli’s Are Like Black Coffee

I have decided that Israeli’s – Bless Them – are like black coffee to me. Black coffee is just too strong for me, I have to add something: cappuccino, hot chocolate, flavored creamer, something to enjoy the jolt. Israeli’s are...
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Ebay Didn’t Delight this Customer

I had a very bad experience with eBay recently. Really, really bad experience. They are so far from customer “delight” that can’t see it in the rearview mirror or the dashboard mirror. I can’t believe the poor customer service that...
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Do Real Men Wear Pashmina?

We all know that the visual is an important component in protecting our value. One of our challenges is how each generation communicates through their visual: a leather briefcase versus a backpack, Steve Jobs black turtleneck versus a corporate tie....
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