Hot Mess or Hot Topic?
During the summer of ’22 I attended an event. One of the staff of the host organization spoke. I told one of her peers that the speaker was a “hot mess”. To some that may sound mean. I think it...
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Do You Over Prepare or Under Prepare?
Do you know the #1 killer of teams? Over support. When team members support an idea they really don’t believe in because they think they are being “good team members”. I can’t prove this but I believe a killer of...
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Write Your Own Presidential Memo
We are almost on the eve of a presidential debate. STOP. Don’t listen to the next pundit who tells you what the “candidate has to do to win”. Listen to you. We still refer to the first Kennedy-Nixon debate for...
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You Can’t Pick Up a Horse’s Hoof on Zoom
Zoom and remote working have their place. They are here to stay. As with any tool, the challenge is to use them well. Can you get your work done remote? Sure. Can you stand out, connect with others, and grow...
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Too Hot, Too Cold? Too Thin, Too Fat?
Recently I attended an event with valet parking. As I was leaving, I walked by two of the valet”runners” talking to each other. I asked,” how many miles have you logged tonight”? One young man immediately said, “not enough”. The...
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A Lesson from Noodle King
Recently we were at a restaurant, Noodle King. We go there maybe twice a month. The other night we walk in and sit down, rarely a wait, which is a draw. The waitress comes over. She remembers that I order...
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What’s the Difference between a Driver and a Guide?
On our recent trip to Marrakesh, we had a “driver”. This nice man took us places, was there to pick us up with little waiting on our part, and allowed us to wonder at our own pace. It was a...
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What is a “Customer Delight”?
Recently I loaded my car to then unload at Goodwill. I had saved things for two months to make this trip. Scheduled it into my day first thing in the morning. I put things in the back of my SUV...
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A Tale of Two TV Guests: In-person or Zoom?
There is at least one positive development that grew out of the pandemic. Guests on the TV show that I host used to come in person to the studio. It was not possible to draw guests from outside of NE...
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#PresidentsDay
Ever notice that Lincoln WASN’T the keynote speaker that day but his speech is more famous, WHY FDR said “infamy” rather than “history”, WHY JFK tasked his speechwriter with studying every Inaugural Address, HOW Reagan and RFK used humor so differently...
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